PRIVACY POLICY

Effective Date: 1 December 2024

Alter Infusions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected by Alter Infusions in connection with our services, including through our website alterinfusions.com (the Website), by telephone, and through health screening forms.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide when interacting with our Website or contacting us, including:

Name
Email address
Phone number
Any information you submit via enquiry or contact forms

Where you complete a health screening form in connection with our services, we may collect sensitive information including health information such as your medical history, current medications, and relevant health conditions. This information is collected with your consent and is used solely to assess your suitability for treatment and to facilitate prescription approval by a registered medical practitioner. Health information is handled in accordance with APP 3 and will not be used or disclosed for any other purpose without your consent.

We may also automatically collect certain information when you visit our Website, including:

IP address
Browser type
Device information
Pages visited and time spent on the Website

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries and communicate with you
Provide information about our services
Operate, maintain, and improve our Website
Manage administrative and business functions
Send relevant updates or information where you have requested or consented to receive them

We do not sell or rent personal information to third parties.

3. Disclosure of Your Personal Information

We may disclose personal information only where necessary and in limited circumstances, including:

With your consent
To service providers who assist us in operating the Website or managing communications (who are required to handle information securely)
To the registered medical practitioner responsible for reviewing your health screening and arranging prescription approval, for the purpose of providing our services
Where required or authorised by law

4. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in secure systems operated by third-party providers. While we take reasonable precautions, no system can be guaranteed to be completely secure. In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme. We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Health information collected for the purpose of medical screening is retained in accordance with applicable record-keeping obligations.

5. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate information by contacting us using the details below. We will respond within a reasonable timeframe, in accordance with applicable law.

6. Cookies and Analytics

Our Website may use cookies or similar technologies to enhance functionality and analyse Website usage. You may adjust your browser settings to refuse cookies if you prefer.

7. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our Website and will take effect from the date of posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@alterinfusions.com

Phone: 0489 916 216

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.