CANCELLATION POLICY

Effective Date: 1 December 2024

Thank you for choosing Alter Infusions. This Cancellation Policy outlines our approach to appointment changes, cancellations, and deposits.

​

1. Appointment Cancellations

Clients may cancel or reschedule appointments by contacting Alter Infusions directly via email or phone. Cancellations are not accepted via social media or third-party platforms.

To allow appropriate scheduling and preparation, we request a minimum of 24 hours’ notice for all cancellations or rescheduling requests.

​

2. Deposits and Refunds

A non-refundable deposit is required for first-time appointments and certain services. This deposit covers administrative and medical approval costs.

• If an appointment is cancelled with 24 hours’ notice or more, the deposit may be credited toward a future appointment, subject to availability.

• If an appointment is cancelled with less than 24 hours’ notice, or if the client does not attend the appointment, the deposit is forfeited.

• Deposits are not refundable for change of mind.

Any remaining payments, where applicable, will be assessed in accordance with the booking terms provided at the time of confirmation.

3. Changes to Bookings

If you wish to reschedule rather than cancel, please contact us as soon as possible. We will make reasonable efforts to accommodate changes, subject to availability.

4. Exceptional Circumstances

In circumstances beyond our control (including illness, safety concerns, or unforeseen events), Alter Infusions reserves the right to cancel or reschedule appointments. Where this occurs, clients will be offered a rescheduled appointment or credit.

Nothing in this policy limits your rights under the Australian Consumer Law.

​

5. Contact Us
If you have any questions about this cancellation policy, please contact us:

Email: info@alterinfusions.com

Phone: 0489 916 216

​